About
Established in 2016
Meet the Twins
Nadia D’Abreau is currently pursuing PHR Certification from HRCI. She graduated from the University of the West Indies in 2007 with first class honours Bachelor of Science degree Management Studies major and Finance minor.
Nadia joined Hyatt Regency Trinidad as a member of the pre-opening team and part of the Human Resources Department in 2007. She was responsible for the learning and development portfolio of the hotel as Training Manager for six years. Nadia was also a member of Hyatt’s Americas Diversity and Inclusion Council from 2012 – 2015 and is a certified Adult Literacy Tutor (ALTA) who can teach adults to read and write English for Level 1 & 2 students.
Nicola Teelucksingh possesses a MBA in Leadership and Innovation – Anglia Ruskin University. In 2019, she completed the Certified Hospitality Trainer certification from the American Hotel & Lodging Educational Institute.
Nicola has vast experience in the Food & Beverage operation as she oversaw the Cinnamon Deli Patisserie, Outlet Restaurant, Lobby & Infinity Pool Bar and Sushi Bar over her 8 years at Hyatt Regency Trinidad. In her role as a Food and Beverage Manager, Nicola achieved the “Manager of the Year” accolade in 2014 and “Rising Star of the Year” in 2010.
Mission
We believe in a future where companies can accelerate growth by driving the customer experience, we believe that employees can form the heart of the organization and the engine of productivity.
We deep dive into the customer experience and improve employee engagement resulting in greater customer satisfaction.
We provide solutions in human resources, training and hospitality to effect these changes. We also specialize in tailoring programs to meet specific business requirements.
Vision
Changing the way we work, by infusing hospitality into the employee and customer experience.
Norman Sabga-Aboud
Managing Director of Pizza Boys Group of Companies
“Several years ago during a board meeting I challenged my staff to find
out where in Trinidad delivered exceptional customer service. They returned a
week later unanimously agreeing on one place. Then I challenged them to find
out who were the conductors behind such a high standard. Luckily for us the
timing was right because Nadia and Nicola were ready to venture out on their
own. Twin Consulting was born and has been instrumental in the culture and training
of our staff, from entry level partners right up the key managers and
directors. Their attention to detail and incredible patience as teachers never
ceases to inspire all whom they interact with. Our entire group, inclusive of
staff and customers have been impacted by their training. Highly
Recommended!!!”
Dr. George Elias - Orthodontist
“The impact Twin Consulting had on our Team has been amazing. They have transformed us into a more cohesive unit, and have improved the way our Team
understands and interacts with each other.
As a Team Leader they have immeasurably helped me to modify my management style, which in turn has created an even better customer service product for our clients.”
Scott A. Neidhofer
District Manager Caribbean for Sherwyn Williams
” The feedback from your training was priceless as I traveled into the different markets and discussed the training with our female leaders who attended. You really made an impact that will help in their development.”
Chef Khalil Ali
Chef Patron of Peche Patisserie
“The training and development workshops that Twins Consulting provided has played a pivotal role in the development of my staff. These ladies are knowledgeable in purpose driven leadership, employee recruitment as well as employee retention. My staff view these ladies as personable, relatable, motivational and engaging”.