Services
customer service training
Objectives:
- Gain an appreciation of higher purpose and how it relates to the company.
- Describe winning customer service behaviours and how it contributes to service excellence and brand loyalty.
- Identify customer and customer service expectations.
- Handle customer concerns with empathy and care.
- Apply strategies to effectively handle difficult customers and situations.
- Utilize professional presence and language to enhance customer service.
- Implement a measure for customer satisfaction
d language to enhance customer ser
leadership courses
These courses are suited for managers and supervisors at all levels, as well as non- management positions. Whether the employee has no or many direct reports, is new to management or is experienced, these courses will refine and sharpen their skills to be an even more effective leader. The content of these courses can be tailored in terms of duration from 3 hour to a one-day session. Topics can also be grouped to meet your needs.
Topics include Emotional Intelligence; Corporate Etiquette; Difficult Conversations; Conflict Management; Developing & Motivating Employees; Business Writing; Communication Skills, Performance Management, Interviewing & Selection and Time Management.
human resource consulting
These activities include:
- Employee handbook development
- Orientation videos
- Web based human resource management solutions
- Recruitment services
- Performance Management
- Employee Engagement
- Job Analysis
WebHR
Key Features include:
- Complete recruitment solution
- Employee self service
- Extensive leave & attendance management
- Performance Management and objective setting
- Employee attendance including mobile & work from home
- Effortless payroll
- Comprehensive reports & graphs
- Documents management
- Customizable data fields
corporate event management
These activities include:
- Vendor sourcing
- Venue proposal
- Registration
- Food & beverage arrangements
- Sponsorship
- Appreciation tokens
- Day of coordinator
