What We Do Best
We challenge the conventional approach to customer service by treating each “customer” as a “guest”. Infusing a sense of hospitality and customizing best practices into a company’s existing business model to enhance the Customer Experience
Training & Development
Customer Service Training, Team Building and Leadership Development
Consulting
Employee Engagement, Employee Handbook, Recruitment, Onboarding, Food and Beverage Consulting
Systems
WebHR Online HR Software Systems Implementation, Systems Training and Mystery Shopper Program
we are pretty good at these things too
Creative Orientation Approaches
We can develop employee handbooks, conduct orientation sessions or create orientation videos speaking of company history, culture, values, company benefits, rules and procedures and our personal favourite … employee success stories
Leadership Programs
Topics include emotional intelligence, employee coaching and development, difficult conversations, conflict management and mediation, communication skills and business management
Socializations Programs
We can introduce best practices to ensure to increase retention levels and employee commitment to the company. Some examples include position training plans, train the trainer, orientation follow up sessions, employee incentive programs and employee development plans
Customer Service Training
After the needs assessment is performed we will create a training session to target the specific opportunities. Topics can include appropriate behaviour, telephone etiquette, acknowledgement, upselling and recommending, service recovery and musch more
Food & Beverage Consulting
Having worked in the food and beverage industry, we can implement the right systems that make a significant impact on customer service, food and beverage cost, wastage and labour cost. The ultimate goal is towards employee engagement, customer delight and profitability.
Mystery Shopper Programs
We can train and hire mystery shoppers to survey your business based on specific steps of service or we can act as mystery shoppers and provide a full narrative report and scoring card. Training recommendations will be submitted based on report.